Refund & Return Policy

1. Return Conditions

You can return products under the following conditions:

• Fresh Produce (Vegetables/Fruits/Meat): Must be checked upon delivery. Returns accepted immediately at the doorstep or within 2 hours of delivery if quality is compromised.
• Packaged Goods: Can be returned within 3 days if unopened, original seal is intact, and packaging is not damaged.
• Damaged/Wrong Items: Instant return available at the time of delivery.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Cash on Delivery: Amount will be adjusted from the bill instantly if returned at doorstep.
• Online Payment: Refund will be processed to the original method of payment (Card/Mobile Banking).
• Wallet Credit: You may opt for SehaBazar wallet credit for instant refund usage on next orders.

3. Timeline

For online payments, refunds usually take 5-7 working days to appear in your bank account or mobile wallet statement, depending on the payment gateway's policy.

4. Exceptions

Perishable goods that have been used, washed, or improperly stored by the customer after delivery are not eligible for return. Promotional items or free gifts cannot be returned for cash value.

5. Contact for Returns

To initiate a return after the delivery person has left, please contact our support team immediately:

Hotline: 01309540794 / 01329682702
Email: sehafoundation@gmail.com